I had the opportunity to sit down with Webmaster Radio last week at SES to discuss the rising importance of content marketing to SEO as well as how the role of “marketer” needs to change.  The shift in search and seo is indicative of the larger shift within the digital marketing community.  I also got a chance to discuss how our educational system is not designed to produce the type of marketers and engineers that are needed for the future and what can be done to change that.

It was really interesting to see how many content marketing companies are starting to pop up within the search community, specifically trying to put numbers to words.  After all, creativity without conversion = 0!  Listen to the interview over at webmaster world.

When Schulman + Thorogood asked me to join their team as a partner, it wasn’t a hard decision.

In looking back over my career, some of my best and most successful experiences have been working with Rand and Pelin, first at WebSideStory (now part of Adobe Systems), where we helped helped the company go public and became the leader in online marketing optimization solutions, and then on the recent launch of InboundWriter, a new social writing application geared toward online content creators.

The reasons are simple: Rand and Pelin are smart marketers, creative thinkers and take-charge leaders. They are continually at the forefront of cool new emerging technologies and trends, whether its social selling, content engineering, or the new ‘freemium’ business model. We also tend to enjoy the same things: start-ups, innovation, disruptive technologies, cloud-based applications, not to mention good food, good wine, and making things happen.

I’m looking forward to working with Rand and Pelin on helping innovative companies with their marketing and social media strategy, and continuing to build upon their thought leadership around social selling, inbound marketing, and ‘content engineering’ to truly create a virtuous marketing cycle.

In case you missed it, here’s the news release announcing my joining STG as a partner: Schulman + Thorogood Group Names Content Strategist & New Media Executive as Partner

It’s commencement time around the nation when newly minted alumni begin their quest for the golden fleece, the first job. Time to get real. But is education truly preparing students for this brave new world, one where measurement of productivity is polished to a high gloss and finds its way to the balance sheet?

Engineers produce things to be sold, salesmen sell things, and business students are taught to understand  and drive the metrics of business. But what happens to English majors? Where do they go with their diplomas in hand in this capitalist land of uber-productivity, which is after all, one of the things that separates the US from other countries.

Moore’s law describes a driving force of technological and social change, yet the university tends to move at glacial speed steeped in tradition as deep as Dante’s Inferno. And  the educational glaciers are melting with the modern heat of demand, yet supply is not there. Today, an imbalance exists between skills being taught and what business requires –  all driven ever more quickly by technological innovation, as Moore described.

Some universities see the handwriting on the wall (and the puddle of water at their feet)  and are looking for innovative ways to leverage their current curriculum in order to produce graduates with the skills needed for today’s competitive environment. Pelin and I spoke last week at the University of the Pacific, the oldest university in California, to a room filled with university deans, department chairs and professors and students interested to hear our views on what industry needs from these new workers. Since the earliest days of web analytics, we have understood that “creativity without conversion equals zero.” English majors need to be able to place a value on the words they create, in a business context. Their work needs to translate to the bottom line and it must be measureable. We presented our idea of an innovative Content Engineering curricula, a hybrid set of courses which span disciplines and schools, designed for the content creators in our online future. (Maybe explain what content engineer is?)

These Content Engineers understand the persuasive value of words; why people buy; the technology enablers, and will be able to establish and optimize objectives which are measured by business goals, and to effect that change with their new skill set learned in university. We are at the dawn of a “relevance revolution,” and instead of following, US education needs to lead the way to maintain international competiveness. Higher education can’t continue to teach the same way it has for the last millennia — not with technology and the speed of business continuing to increase. And as Americans, we are uniquely suited to undertake this challenge and to excel. The new English majors are not your grandmothers’ bard for sure!

We’re optimistic that leaders in higher education see what industry and students need in the future, but that only time will tell as the glaciers continue to drip, drip, drip. We thank our hosts at the University – Deans Dr. Tom Krise, College of the Pacific;  Dr. Lewis Gale, Eberhardt School of Business; and  Dr. Ravi Jain, School of Engineering and Computer Science, for allowing us to share our vision with their facility, staff and students.

Call it the ‘Death of Marketing Tour,” a bit of a morbid title, but the theme is rapidly gaining traction. That’s because it’s not actually about the “death” of marketing, but about its total re-birth in the social era.

Pelin and I made two local speaking stops in the last two weeks to deliver STG’s though-provoking new presentation: “The Death of Marketing as We Know It: Adapting Marketing to Changing Customer Behaviors and Demands.” The presentation describes the sea change in marketing, from outbound to inbound programs; the rise of the “content engineer” to effectively engage the changing customer; and the importance of establishing a culture of measurement to optimize the marketing mix. The genesis for the presentation came from an essay STG wrote for Cornell Enterprise called “The Birth of Customer 2.0 & The Death of Marketing As We Know It.”

Our first stop last month: the San Diego Software Industries Council (SDSIC) on April 22. The feedback was great. Wrote one marketing executive: “This was the best presentation that I’ve attended through SDSIC to date (and I’ve attended quite a few). Congratulations on a successful event today!”

Our second stop: San Diego State University (SDSU), where we spoke to Karen Marchetti‘s Internet marketing class. The response was great there too, with many students engaging with us on emerging marketing careers in new media.

Earlier this spring, Pelin gave a similar presentation to the Cornell University Entrepreneurship and Innovative Institute. Last month, Pelin and Rand gave a university wide presentation at the University of the Pacific (UoP), which may be considering a future curriculum in  content engineering.

When it comes to optimizing the marketing mix to generate the highest quality and volume of sales leads, few can match Pelin Thorogood’s expertise. This was confirmed in April when the Sales Lead Management Association (SLMA) named Pelin as one of the 20 Women to Watch in Sales Lead Management.

Pelin joins a distinguished list of winners, including: Ardath Albee, Marketing Interactions; Lisa Arthur, Aprimo; Jeanne Hopkins, HubSpot; Maria Pergolino, Marketo; Jill Rowley, Eloqua; Jenny Vance, LeadJen; and others. See the full list.

Pelin expertise in sales lead management is forged by her background in web analytics, social media marketing and sales intelligence. During the more than years she has been advising InsideView, a sales intelligence leader, Pelin played a prominent role in helping define and nurture the Sales 2.0 movement, and recently went on to evangelize social selling. Prior to founding Schulman+Thorogood Group that, she served as SVP Marketing at web analytics and online marketing optimization pioneer WebSideStory, now part of Adobe Systems.

Pelin first wrote about Sales 2.0 three years ago in this article in InsideCRM: “Sales 2.0: How Will it Improve Your Business?” She later teamed with partner Rand Schulman to write about how to market to customers in the social era for her alma mater, Cornell University: “The Birth of Customer 2.0 & The Death of Marketing as We Know It.”

Congrats Pelin!

It’s sure great to talk to real people for perspective. We don’t do it nearly enough. Those of us in Silicon Valley spend too much time talking to each other and obsess endlessly about the buzz du jour – Twitter’s analytics;  Facebook’s privacy; the newest browser; Google’s new search algorithm and the games SEOs play. We talk about Social CRM, Social Selling, Customer 2.0. viral, Freemium, brand  and conversions.  But it’s not the real world.

My partner Pelin and I were invited to present a keynote recently for a Strategic Marketing Conference hosted by Cornell University at the beautiful and historic FDR Presidential Library, a few hours from NYC, in the Hudson Valley where the autumn colors where in their full glory. We presented our topic, and a recurring them about how marketing is dramatically changing to attendees from around the country – professors; business leaders, students and entrepreneurs.

We were honored to present our observations about the rise of Inbound Marketing, and some of our experience working with “cutting edge firms”, like Eightfold Logic, ViralHeat, and InsideView each pioneering these new concepts. We regularly speak at technical conferences, but we thought this might be a bit different as it had a general and mostly non technical audience. A few minutes into our presentation we asked a series of questions to find out more about the attendees, “How many of you use web analytics” – most hands went up.  That’s good we thought. “How many of you use links on your web site, and know how to link”?  This time almost no hands were raised and few knew how to link, and NO ONE knew the value search engines place on the right links!

How could that be? Surely they MUST understand the value of linking? Well, no, they didn’t. I’ve been creating marketing applications for 15 years and have to constantly  be reminded about the adoption myth. The one where I think everyone uses our products, and they don’t. While the rate of adoption will certainly be more rapid than it’s been in the past, the rest of the world is not living in our tech bubble. The real world is doing just fine and it’s good for me to get out and be reminded not drink too much of my own bath water. While a link is ubiquitous, its value is not understood by most. And that’s the lesson I relearned during my visit to Cornell. In future posts I’ll talk about how we can accelerate adoption. What role colleges and universities need to play, and what marketing skills will look like in the not too distant future.

Rand and I just gave a very well-attended webinar to the Cornell Entrepreneur Network titled, “The Birth of Customer 2.0 and the Death of Marketing as we know it”. One of the primary trends we discussed is the emergence of Inbound Marketing – and given the tremendous interest, I wanted to talk a bit more about it here on our blog.

It is clear to all of us that online marketing and social media have dramatically changed the marketing practice over the past decade. They have certainly made it a lot more measurable and accountable – much more of a science. They have also made it a lot more interactive and collaborative with the target customer.

Yet it is important to note that some of the marketing fundamentals haven’t changed. Marketing has always been and continues to be about knowing our audience so we can target them with relevant messages that will resonate. Of course the best way to resonate with our audience – really in any situation – is by listening to them before talking. So the fundamental approach to marketing hasn’t changed but how we do it, the tools we employ and how we define and measure success certainly has…

Traditional – or as it is coming to be known as “Outbound Marketing” – focuses on finding customers by building brand awareness and demand through PR, online and offline advertising as well as direct mail and email promotions. It is the company reaching out to the customer – presumably with a compelling message or offer – to entice them to buy their products and services.

Inbound Marketing is a new approach to marketing that optimizes getting found by customers. It is about attracting customers to the business…Whether through search engine optimization (SEO), paid search, social media, or relevant cross-linking, Inbound Marketing is focused on helping businesses improve website “findability” for qualified buyers. The bonus is Inbound Marketing also benefits the visitor with improved content relevancy and linked resources.

What’s important to note about outbound marketing is that it is “interrupt-driven”. What I mean by that is, just like that a TV or pop-up web ad, we interrupt whatever the customer (both B2B and B2C) may be doing with a “message from the sponsor”. Even email is interrupt driven.

So to put it simply, with Inbound Marketing, marketers “earn their way in” vs. “buy, beg or bug their way in”!
One of the biggest problems with outbound marketing – besides the interruption factor – is that it has to rise above the noise to be effective…and the amount of noise is growing exponentially. There are too many ads, too many email offers, too many websites, simply too much content out there – and of course that’s further complicated by less and less time and attention on the part of the buyer.

In an earlier post, I described Customer 2.0 as NOT wanting to be “sold to”…as being informed about products and services not from the vendor’s messaging but from peer to peer conversations. Hence interrupt driven marketing is NOT effective with Customer 2.0. They want to find the right products and services themselves. But given the increasing noise level I just described, rising above it and being “findable” isn’t easy.

The KEY to findability is relevance. It is back to those marketing fundamentals I described earlier, since relevance comes from a deeper understanding of customer behavior and sentiment…it comes from listening before shouting out our outbound marketing messages.

Perhaps not too surprisingly, Inbound Marketing comes with another bonus: unlike its program $$ heavy counterpart, it is people (that is time and effort) heavy. It is about generating the right content in the right places, building and fostering user communities for productive engagement to enable the right people – qualified prospects – to FIND us. Sounds interesting? Stay tuned for more discussion on innovative approaches and emerging best practices in a future post…